PRIVACY POLICY

Effective Date: 21 November 2024

Welcome to Red Lion Chelmondiston’s website (www.redlionchelmondiston.co.uk). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number
• Payment details (when making a reservation or purchase)

b. Non-Personal Information

• Browser type
• IP address
• Device information
• Pages visited and time spent on the website

c. Cookies

We use cookies and similar technologies to improve your experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We may use your information to:

• Process reservations, orders, or payments
• Respond to inquiries or customer service requests
• Send updates, promotions, or newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your information to third parties. However, we may share your information with:

• Service providers (e.g., payment processors, email marketing services)
• Legal authorities, if required by law
• Third-party platforms for analytics (e.g., Google Analytics)

4. Data Security

We implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal and operational constraints)
• Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

7. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from them.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]
• Phone: 01473 780400
• Address: Red Lion Chelmondiston, Main Road, Chelmondiston, Ipswich, IP9 1DX